How Our Delivery Drivers Create Lasting Bonds

In a fast-paced world, our delivery drivers do more than drop off meals—they offer a personal touch. When care managers aren’t available, they check in with clients, ensuring everyone feels supported and cared for.

Deandra Miller Fajardo Interview Transcript:

You know, every client has to have a care manager. Now that we're working with the NCE, sometimes they just can't get a hold of their care manager. So, we kind of take that role on and, try and providing the resources that they need, and try and find the care manager for them or reach out to Anthem or Humana, and try and find those people.

When our delivery drivers, when they're delivering, you know, that might be the only person they see the whole week.
Or when they call us, that might be the only time they're getting any communication. So, our delivery drivers, they don't just drop the meals and go, they make sure they have conversations with the clients. They really get to know them on a personal level,
to where if a driver is, you know, an hour late, the client will call us and be like, hey, it was my driver, okay? You know how they're doing. Is she okay?

Because they have that personal relationship with them, you know, since not everybody has a caretaker or a caregiver with them.

So our delivery drivers are doing, like, an informal wellness check, making sure that they're okay. They have everything they need. If they don't, they provide them our phone number, and then we can let them know that resources.